Service Delivery Support Officer

We are seeking a candidate who can provide excellent administrative support in a Federal Government agency in Robina. This is a 12-month opportunity located in Robina paying $37.36/hour plus super. This role is crucial in supporting the community and key stakeholders by acting as a first point of contact and resolving issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data, and participant enquiries.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:

• Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
• Operating the front reception and assisting visitors with self-help kiosks and online support tools.
• Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
• Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
• Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
• Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
• Receiving and recording complaints and other feedback within business systems.

Skills/Experience required:

• Ability to communicate clearly and empathetically with stakeholders, their families, and representatives.
• Strong experience in managing multiple tasks, setting priorities, and managing your own workflow efficiently.
• Maintains a positive and contemporary attitude towards people with disabilities; experience in this sector is highly desirable.
• Proficiency in Microsoft Office and the ability to quickly learn and navigate business systems.
• Ability to work effectively as part of a team, contributing to a positive work environment and supporting peers.

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your Assignment.

For a confidential discussion about this role please feel free to contact Aoife Bradley - aoife.bradley@randstad.com.au - 07 3100 7023

**All applications must be submitted via the application portal**

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.